Return & Refund Policy
How returns, replacements and refunds are handled for orders placed with Ecoo Hyper Retail Private Limited ("Ecoo Basket").
Note: If an order arrives damaged, defective, or wrong, tell us promptly with your invoice details and we'll make it right.
1. Damaged or Incorrect Items
If an item arrives damaged, defective, or different from what was ordered, please report it to us at the time of delivery or within a reasonable period, with supporting details (such as photos and your invoice number).
2. Reporting a Claim
Claims can be raised through your account contact, by phone, WhatsApp, or email. We track claims and follow up on them directly.
3. Replacements & Refunds
Where a claim is accepted, we will arrange a replacement, credit, or refund as appropriate. Refund method and timelines depend on the original payment method and order channel (B2B or B2C).
4. Perishable & FMCG Goods
Certain FMCG and perishable goods may have specific handling and return conditions for hygiene and safety reasons. These will be communicated where applicable.
5. Non-Returnable Situations
Returns may not be accepted where goods have been used, altered, or where a claim is raised outside the applicable reporting window, except as required by law.
6. Contact
To raise a return or refund request, email info@ecoobasketb2b.com or call +91 93423 58226.
Registered office: Sf. No. 215 Pt No. 120, Sh No. 5, Rajesh Garden Main Road, Vanagaram, Poonamallee, Tiruvallur – 600095, Tamil Nadu, India